Job Description

The Accounts Receivable Manager leads a 19-person team supporting high-volume, high-dollar accounts receivable operations across the United States and Canada. Reporting to the Vice President of Accounting Operations, this position is primarily responsible for Cash Applications and AR Accounting, with additional oversight of lower-volume billing and customer-refund activities. This position does not oversee collections.

The Accounts Receivable Manager ensures the timely and accurate application of customer payments, maintains the integrity of accounts receivable records and reporting, and ensures compliance with SOX controls, accounting policies, and company procedures. This role also leads process-improvement and automation initiatives while developing a high-performing, customer-focused team.

This is a hybrid position requiring three days per week in the Nashville office.

Job Responsibilities

Accounts Receivable Operations

• Lead high-volume, high-dollar Cash Applications and AR Accounting operations supporting the United States and Canada.
• Ensure customer payments are applied accurately and within established service-level requirements.
• Oversee account reconciliations, AR accounting, reporting, and SOX control activities.
• Monitor and facilitate the resolution of unapplied cash, unidentified payments, account discrepancies, and aging reconciliation items.
• Oversee lower-volume billing and customer-refund activities.
• Review and approve account adjustments, credit memos, customer refunds, and write-offs in accordance with company policies and approval requirements.
• Prepare and evaluate bad-debt and allowance calculations in accordance with company accounting policies.
• Establish, monitor, and report departmental KPIs and SLAs, including productivity, accuracy, service, and quality metrics.
• Ensure the accuracy, completeness, and integrity of accounts receivable records.

Financial Reporting and Close

• Prepare monthly AR reports, KPI dashboards, account analyses, and management reporting.
• Lead AR-related activities for month-end, quarter-end, and year-end close.
• Review account reconciliations and supporting documentation for accuracy and completeness.
• Analyze trends, identify operational and financial risks, and communicate findings and recommendations to Accounting and Finance leadership.
• Partner with Accounting and Finance teams to ensure accurate and timely financial reporting

Team Leadership

• Lead, coach, and develop a 19-person Accounts Receivable organization, with approximately two to three direct reports.
• Provide leadership through Cash Applications Supervisors, an AR Accounting Supervisor, and a Team Lead.
• Establish individual and departmental performance goals and monitor results.
• Conduct performance reviews, provide ongoing feedback, and identify training and development opportunities.
• Promote accountability, collaboration, continuous improvement, and a customer-focused culture.
• Support workforce planning, recruitment, onboarding, employee development, and succession planning.

Process Improvement and Compliance

• Identify and implement opportunities for process automation, standardization, and operational efficiency.
• Lead strategic projects involving process improvement, system implementation, automation, or operational transformation.
• Ensure compliance with company policies, accounting standards, SOX controls, and applicable regulatory requirements.
• Collaborate with Field Operations, Accounting, Finance, Treasury, and other business partners to resolve issues and strengthen order-to-cash processes.
• Support internal and external audits by preparing documentation and responding to information requests.
• Participate in system implementations, upgrades, testing, and other transformation initiatives.

Qualifications

•    Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience. 
•    Five or more years of progressive accounts receivable experience, including cash applications, AR accounting, account reconciliations, or related order-to-cash responsibilities. 
•    Three or more years of people-management experience, including responsibility for coaching, performance management, and employee development. 
•    Experience leading high-volume cash-applications operations. 
•    Demonstrated experience leading process-improvement, automation, system-implementation, or operational-transformation initiatives. 
•    Experience working with Oracle or a comparable enterprise ERP system. 
•    Experience using Power BI or comparable business-intelligence and reporting tools. 
•    Experience working with banking portals and electronic-payment processes. 
•    Strong understanding of accounts receivable accounting, financial reporting, account reconciliations, internal controls, and order-to-cash processes. 

Preferred Qualifications
•    CPA, CMA, or another relevant professional certification. 
•    Experience working in a shared-services center or comparable high-volume, centralized, multi-entity accounts receivable environment. 
•    Experience supporting high-dollar, multi-entity, cross-border, or global accounts receivable operations. 
•    Experience working in a SOX-controlled environment. 

Skills and Competencies
•    Strong leadership, coaching, and team-development capabilities. 
•    Excellent analytical, problem-solving, and organizational skills. 
•    Advanced Microsoft Excel and reporting capabilities. 
•    Excellent written, verbal, and presentation skills. 
•    Ability to communicate effectively with audiences ranging from frontline employees to senior Accounting and Finance executives. 
•    Strong knowledge of accounting principles, financial controls, and operational performance metrics. 
•    Ability to manage multiple priorities and meet deadlines in a fast-paced environment. 
•    Strong judgment, attention to detail, and commitment to accuracy. 
•    Ability to build effective partnerships across Accounting, Finance, Treasury, Field Operations, and other business functions.

Benefits

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information

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